Request a review

Parties involved in an investigation can request a review of:

  • the behaviour or conduct of an Australian Building and Construction Inspector
  • the investigation process
  • the outcome of an investigation

You can request a review by speaking in the first instance to the Australian Building and Construction Inspector involved in the matter or their manager. If you don’t agree with the outcome of those discussions you can request a review by sending us an email, or writing to us by mail.

To help us identify what the problem is, your request should contain some details of the investigation and the reason(s) why you want it reviewed.

How are reviews are conducted?

We’re committed to ensuring reviews remain impartial and transparent. For this to happen, reviews may go through a number of different processes, including:

  • conducting a review of the investigation (we do this to check whether the original Australian Building and Construction Inspector followed the correct investigation process)
  • undertaking a new investigation (this is done by our File Review Team)
  • referring the matter to the Commonwealth Ombudsman.

Sometimes you will be contacted by the reviewer to discuss aspects of the case. Once the review has been completed, you will be formally advised of the result.

Complaints about Australian Building and Construction Inspectors

Australian Building and Construction Inspectors are employees of the Australian Building and Construction Commission (ABCC), as well as Commonwealth Government employees, and must comply with the Australian Public Service Code of Conduct.

If you think an Australian Building and Construction Inspector has behaved unprofessionally, you can ask for their conduct to be reviewed.

You can do this with the Australian Building and Construction Inspector or with their manager. If the manager can’t resolve your complaint, they will ask a senior officer to review the matter.

 

Need more information?

For further information, advice or assistance please contact the ABCC at 1800 003 338 or enquiry [at] abcc.gov.au.