Parties involved in an investigation can request a review of:

  • the behaviour or conduct of an ABC Inspector
  • the investigation process
  • the outcome of an investigation.

You can request a review by speaking to the ABC Inspector involved in the matter, or to their manager.

If you don’t agree with the outcome of those discussions you can contact us to request a further review.

To help us identify what the problem is, your request should contain some details of the investigation and the reason(s) why you want it reviewed.

How we conduct reviews

We’re committed to ensuring that our review process is impartial and transparent. Our reviews are conducted by an internal team who are independent from the Inspector and the investigation.

Reviews may go through a number of different processes. Depending on the circumstances that are under review, we may:

  • conduct a review of the investigation to check whether the original ABC Inspector followed the correct investigation process
  • undertake a new investigation
  • refer the matter to the Commonwealth Ombudsman.

As part of the review process, the reviewer may contact you to discuss aspects of the case. Once the review has been completed, we will formally advise you of the result.

Making a complaint about an ABCC Inspector

ABC Inspectors are Commonwealth Government employees and must comply with the Australian Public Service Code of Conduct. If you think an ABC Inspector has behaved unprofessionally, you can ask for their conduct to be reviewed.

You can make a complaint to the relevant ABC Inspector or to their manager. If the manager can’t resolve your complaint, they’ll ask a senior officer to review the matter.

If you’re not comfortable talking to the ABC Inspector directly, you can call our hotline and ask to speak to a member of the Professional Standards Unit.