Appendix 3

Letter of transmittal

5

Aids to access

Table of contents

7

Index

119-121

Glossary

115-118

Contact officer(s

3

Internet home page address and Internet address for report

3

FWBC Chief Executive’s Foreword

8-11

Agency Overview

Role and functions

14, 18

Organisational structure

18-23

Outcome and program structure

14

Where outcome and program structures differ from PB Statements/PAES or other portfolio statements accompanying any other additional appropriation bills (other portfolio statements), details of variation and reasons for change

N/A

Portfolio structure

N/A

Report on performance

Review of performance during the year in relation to programs and contribution to outcomes

16, 26-39

Actual performance in relation to deliverables and KPIs set out in PB Statements/PAES or other portfolio statements

16, 17

Where performance targets differ from the PBS/ PAES, details of both former and new targets, and reasons for the change

17

Narrative discussion and analysis of performance

26-39

Trend information

26, 29, 32, 34, 36, 39

Significant changes in nature of principal functions/services

N/A

Performance of purchaser/provider arrangements

N/A

Factors, events or trends influencing departmental performance

8-11, 14, 26

Contribution of risk management in achieving objectives

44

Social inclusion outcomes

N/A

Performance against service charter customer service standards, complaints data, and the department’s response to complaints

15, 26

Discussion and analysis of the department’s financial performance

46-51

Discussion of any significant changes from the prior year, from budget or anticipated to have a significant impact on future operations

8, 14, 46, 47

Agency resource statement and summary resource tables by outcomes

46-49

Management and Accountability

Agency heads are required to certify that their agency comply with the Commonwealth Fraud Control Guidelines

44

Statement of the main corporate governance practices in place

15, 42-46, 108

Names of the senior executive and their responsibilities

20-23

Senior management committees and their roles

42-43

Corporate and operational planning and associated performance reporting and review

15

Approach adopted to identifying areas of significant financial or operational risk

44

Policy and practices on the establishment and maintenance of appropriate ethical standards

45

How nature and amount of remuneration for SES officers is determined

54-55

External scrutiny

Significant developments in external scrutiny

42, 108

Judicial decisions and decisions of administrative tribunals

52

Reports by the Auditor-General, a Parliamentary Committee or the Commonwealth Ombudsman

52

Management of Human Resources

Assessment of effectiveness in managing and developing human resources to achieve departmental objectives

52-57

Workforce planning, staff turnover and retention

52

Impact and features of enterprise or collective agreements, individual flexibility arrangements (IFAs), determinations, common law contracts and AWAs

54

Training and development undertaken and its impact

53

Work health and safety performance

57

Productivity gains

N/A

Statistics on staffing

56

Enterprise or collective agreements, IFAs, determinations, common law contracts and AWAs

54

Performance pay

N/A

Assets management

49

Purchasing

49

Consultants

50

Australian National Audit Office Access Clauses

50

Exempt contracts

50

Financial Statements

60-101

Other information

Work health and safety (Schedule 2, Part 4 of the Work Health and Safety Act 2011)

57

Advertising and Market Research (s.311A of the Commonwealth Electoral Act 1918) and statement on advertising campaigns

50-51

Ecologically sustainable development and environmental performance (s.516A of the Environment Protection and Biodiversity Conservation Act 1999)

46

Compliance with the agency’s obligations under the Carer Recognition Act 2010

N/A

Grant programs

50

Disability reporting – explicit and transparent reference to agency level information available through other reporting mechanisms

45

Information Publication Scheme Statement

52

Correction of material errors in previous annual report

N/A