The following results show the ABCC's achievements in relation to the criteria and key performance indicators (KPIs) set out in the ABCC Corporate Plan 2017–18 and the Portfolio Budget Statements 2017–18.

At the end of the reporting period, the ABCC had achieved all its KPIs.

Core activity 1: Education, assistance and advice

Performance criterion 1

Target of 75% of stakeholders are satisfied or highly satisfied with the quality and timeliness of advice and assistance provided.

Criterion source Purpose attribution Status
2017–18
Corporate Plan PBS 1 2  
KPI 1 Program 1.1
(PBS KPI 1)
Achieved

Results against performance criterion 1

In the 2017–18 reporting period, 81% of independently surveyed clients were satisfied or highly satisfied with the quality and timeliness of advice and assistance provided.

See Enquiries for further information.

Performance criterion 2

Target of 150 formal presentations delivered to stakeholders.

Criterion source Purpose attribution Status
2017–18
Corporate Plan PBS 1 2  
KPI 2 Program 1.1
(PBS KPI 2)
Achieved

Results against performance criterion 2

In the 2017–18 reporting period, the ABCC delivered 171 formal presentations to 5,110 stakeholders.

See Presentations for further information.

Performance criterion 3

Target of 1,000 site visits undertaken nationally.

Criterion source Purpose attribution Status
2017–18
Corporate Plan PBS 1 2  
KPI 3 n/a   Achieved

Results against performance criterion 3

In the 2017–18 reporting period, representatives of the agency undertook 1,070 visits to building and construction worksites across Australia.

See Site visits for further information.

Performance criterion 4

Target of 75% of stakeholders have indicated that the agency's presentations, advice and/or materials have improved their understanding of workplace rights and responsibilities.

Criterion source Purpose attribution Status
2017–18
Corporate Plan PBS 1 2  
KPI 4 Program 1.1
(PBS KPI 3)
Achieved

Results against performance criterion 4

In the 2017–18 reporting period, 76% of surveyed clients indicated that the agency's presentations, advice or materials improved their understanding of workplace rights and responsibilities. This result was determined through survey responses sought and collated by an independent third-party provider.

See Significant outcomes in education, advice and assistance for further information.

Core activity 2: Compliance

Performance criterion 5

Target of 300 compliance activities to improve compliance with building codes.

Criterion source Purpose attribution Status
2017–18
Corporate Plan PBS 1 2  
KPI 5 Program 1.1
(PBS KPI 4)
  Achieved

Results against performance criterion 5

In the 2017–18 reporting period, the ABCC conducted 327 code inspections and audits.

See Compliance activities for further information.

Performance criterion 6

Percentage of enterprise agreements assessed for compliance with the Code within two, four and six weeks of receipt.

Criterion source Purpose attribution Status
2017–18
Corporate Plan PBS 1 2  
KPI 6 n/a   Achieved

Results against performance criterion 6

The agency assessed 3,092 enterprise agreements and 352 sets of individual clauses for compliance with the Code.

Table 1 shows the time taken to assess enterprise agreements for compliance with the Code.

Table 1: Time taken to assess enterprise agreements for compliance with the Code
Weeks to assess Agreements assessed (%)
0–2 44%
2–4 17%
4–6 7%
> 6 32%
Total 100%

The Corporate Plan 2017–18 noted that the agency would conduct internal benchmarking for this KPI. The results have been used to determine the appropriate time to assess enterprise agreements in future reporting periods.

See Assessment of enterprise agreements for further information.

Performance criterion 7

Target of 100% of identified noncompliance with the building codes is addressed through voluntary rectification or recommendation for sanction.

Criterion source Purpose attribution Status
2017–18
Corporate Plan PBS 1 2  
KPI 7 n/a   Achieved

Results against performance criterion 7

In the 2017–18 reporting period, 100% of the 42 finalised audits of code sites that identified instances of noncompliance with the codes were addressed through voluntary rectification or recommendation for sanction.

See Rectification of noncompliance with the building codes for further information.

Core activity 3: Enforcement

Performance criterion 8

Target of 75% of legal proceedings in court within 12 months of complaint being lodged.

Criterion source Purpose attribution Status
2017–18
Corporate Plan PBS 1   2  
KPI 8 Program 1.1
(PBS KPI 5)
    Achieved

Results against performance criterion 8

In the 2017–18 reporting period, 80% of legal proceedings were commenced within 12 months of the initial complaint being lodged.

See Penalty proceedings for further information.