Hotline Frequently Asked Questions
When should I call the hotline?
The ABCC hotline is the first point of contact for your queries. This includes specific questions on workplace laws and your rights and responsibilities, requests for an ABCC representative present to your organisation and enquiries about our educational material, website and seminars.
What will happen when I call the hotline?
When you call the hotline, you will speak an ABCC officer who will assess the nature of your query and forward you to the best person to deal with it.
If you are seeking advice in a workplace issues, you will be connected to one of our investigators for assistance. We have a legal team on hand to assist the investigators in providing you with advice and information for even the most complex situation.
If your question relates to an issue that the ABCC is not directly responsible for, we will refer you to the correct authority or provide you with some general information.
Will the ABCC protect my anonymity if I call the hotline?
The ABCC is diligent in safeguarding the privacy of every caller. You can choose to remain anonymous, and the ABCC will take every measure to assist you without your personal details. It is important to realise, however, that we need sufficient information to launch investigations or otherwise pursue matters. We will most likely ask you to identify the worksite to which your complaint relates, and also the facts of the case as you see them.
Can I get someone else to call the hotline for me?
Yes. The ABCC will accept approaches and receive information from third parties It is important to realise, however, that we need sufficient information to launch investigations or otherwise pursue matters. We will most likely ask you to identify the worksite to which your complaint relates, and also the facts of the case as you see them.