For more information about the ABCC’s standards of service or to make a complaint please refer to the ABCC Service Charter available on the Service page.
Email / Online Enquiry
To send an email enquiry to the ABCC fill in the Online Enquiry form.
Phone
ABCC Hotline: 1800 003 338
Open 7:00am – 7:00pm Eastern Standard Time, 7 days a week.
Hotline FAQs
When should I call the hotline?
The ABCC hotline is the first point of contact for your queries. This includes specific questions on workplace laws and your rights and responsibilities, requests for an ABCC representative to give presentation to your organisation and enquiries about our educational material, website and seminars.
What will happen when I call the hotline?
When you call the hotline, you will speak with an ABCC officer who will assess the nature of your enquiry and forward you to the best person to deal with it.
If you are seeking advice on workplace issues, you will be connected to one of our investigators for assistance. We have a legal team on hand to assist the investigators in providing you with advice and information for even the most complex situation.
If your question relates to an issue the ABCC is not directly responsible for, we will refer you to the correct authority or provide you with some general information.
Will the ABCC protect my anonymity if I call the hotline?
The ABCC is diligent in safeguarding the privacy of every caller. You can choose to remain anonymous and the ABCC will take every measure to assist you without asking for your personal details. It is important to realise, however, that we need sufficient information to launch investigations or otherwise pursue matters. We will most likely ask you to identify the worksite to which your complaint relates and also the facts of the case as you see them.
Can someone else call the hotline on my behalf?
Yes. The ABCC will accept approaches and receive information from third parties. It is important to realise, however, that we need sufficient information to launch investigations or otherwise pursue matters. We will most likely ask the caller to identify the worksite to which your complaint relates and also the facts of the case as you see them.
Translations
Translating and Interpreting Service (TIS): 13 14 50
View the Translations page for translated information on how the ABCC can help you in languages other than English.
Mail
Post to:
ABCC Head Office
ABCC
GPO Box 9927
Melbourne VIC 3001
State Office Locations
Victoria
553 St Kilda Road
Melbourne VIC 3004
|
New South Wales
Level 11, 255 Elizabeth Street
Sydney NSW 2000 |
Queensland
Level 16, 200 Mary Street
Brisbane QLD 4000
|
Western Australia
Level 9, 140 St Georges Terrace
Perth WA 6000 |
South Australia
Level 3, 148 Frome Street
Adelaide SA 5000 |
Tasmania
Level 3, 142 Elizabeth Street
Hobart TAS 7000 |
|
|
| Australian Capital Territory |
Northern Territory |
| Level 12, 208 Bunda Street and cnr Akuna Street |
Level 5, 47 Mitchell Street |
| Canberra ACT 2600 |
Darwin NT 0800 |
Notifying the ABCC of a Court Application
Building industry participants must notify the ABC Commissioner when they make, or are otherwise involved in, an application made to a court under the BCII Act , the FW Act , or section 34 of the IC Act and the proceedings relate to building work. For more information please visit our Notifications to the ABCC page.
If you are required to notify the ABCC, please call the hotline on 1800 003 338, or send a facsimile to the ABCC’s Notifications fax line - 03 8509 3020.
Requests for educational material
The ABCC has developed a set of educational fact sheets about workplace laws in the building and construction industry. Wallet sized cards explaining right of entry are also available. If you would like hard copies of either our fact sheets or right of entry cards, please call our hotline on 1800 003 338 or send an online enquiry.