In 2006 the ABCC consigned an independent management consulting firm, Atkinson-Consulting, to develop a survey and response database to measure client satisfaction, and analyse the data collected. The ABCC continues to conduct client surveys each financial year to ensure a high level of service to the building and construction industry is maintained.
2009-10 Survey Results
A total of 225 ABCC clients were interviewed in the 2009-10 financial year. The following findings represent the average level of agreement to statements about the service provided by the ABCC:
|
The ABCC were prompt in responding to my initial enquiry |
92 |
|
The ABCC kept me well informed of the progress of my enquiry |
86 |
|
The service provided by the ABCC was particularly helpful |
87 |
|
As a result of my interaction with the ABCC, I am now better placed to deal with my issue |
85 |